For support coordinators
Refer once. We handle the rest — and we tell you the truth about capacity.
The coordinator promise
Six commitments we make on every referral.
- Same-business-day response to every referral
- Honest capacity: a fast no beats a slow maybe
- One named intake contact from first call to first shift
- Structured progress updates on an agreed cadence
- Incidents communicated early — no surprises
- We don't drop participants when things get hard
Photo
Angelo, friendly headshot
A real person, not a form
Your intake contact is Angelo, Founder & Director.
Send a referral
One form. Two minutes.
No participant documents at this stage — we'll arrange secure transfer after first contact.
What happens next
Four steps. No mystery.
- Step 1
We call you
Same business day.
- Step 2
Honest capacity answer
Yes, not now, or a realistic timeframe.
- Step 3
Meet-and-match
Team leader introduces the shortlisted worker.
- Step 4
Supports begin
First shift with a proper introduction.
Typically within 5–10 business days of referral.
For your files
Coordinator pack
One-page overview: service areas, current capacity notes, key contacts, and how our matching method works — the version you can drop into a plan review.
Download coordinator pack (PDF)PDF available on request — email info@goodshepherds.com.au and we'll send it the same business day.