Your voice matters

Feedback & complaints.

We listen. We act. No one is penalised for speaking up.

Talk to us first

Most concerns are sorted quickly when we know about them. You can:

You can bring a family member, friend or advocate to support you.

What happens next

  1. We acknowledge your complaint within 2 business days.
  2. We investigate with you, fairly, confidentially and at your pace.
  3. We agree on what happens to put things right and prevent it happening again.

If you'd rather go external

You can contact the NDIS Quality and Safeguards Commission at any time, you don't have to come to us first.