THE MAN BEHIND THE ORGANISATION
In honour of Moses.
Good Shepherd Support Services carries a name and a promise. Every home we open and every match we make is done in honour of Moses, the person whose life and love set this whole thing in motion.
This page tells the fuller story. How we began, what we believe, who's on the team, and the community we build this work alongside.
Our story
How we got here.
Good Shepherd Support Services began with a simple belief: that disability support is at its best when it is built around real relationships, lived experience, and the community around a person. Not paperwork or policy for its own sake.
What started as a family promise grew into a registered NDIS provider across the Central Coast, Newcastle and the Hunter. It grew because the people we support kept telling us the same thing: they wanted to be known first and supported second. So that's how we built the service, and that's how we keep building it today.
Who we are
A registered NDIS provider built around people, not paperwork.
We deliver NDIS supports across Supported Independent Living, community participation, short-term respite, transport, mentoring, day programs, and subcontracting for providers and independent support workers.
We're proudly local, woven into the wider community alongside Jenny's Place, the Pain to Purpose Movement, and the grassroots partners who make this region what it is. Care is a community act. Nobody does this alone.
Our mission
Why we exist.
To deliver person-led NDIS support grounded in dignity, community and lived experience, and to walk alongside every participant on their own terms.
Person-led means the participant is the author of the plan. Dignity means we don't rush, we don't presume, and we don't compromise on the small things that make a day feel like your own. Community means the work extends past our shift notes into the streets, kitchens, sports fields and living rooms of the people we support.
Our values
What we stand for: H.I.K.E
Four commitments we hold ourselves to, in the office and out in the community. Simple to say, harder to live. Which is exactly why they need to be written down.
- 01
Humility
We lead with quiet confidence, not ego. The work belongs to the people we support. Our job is to listen first, learn always, and leave room for others to shine.
- 02
Integrity
We do what we say we're going to do. If we're not the right fit, we'll say so. Trust matters more to us than a quick yes.
- 03
Kindness
Every interaction is a chance to make someone's day a little easier. Kindness isn't soft. It's the standard we hold each other to.
- 04
Empathy
We listen closely to the people who have walked it: participants, families, and the frontline workers who know the days from the inside.
A tribute
For Moses.
A short piece we hold close. The person, and the promise, that shape everything we do.
Our people
Meet our team.
A small, deeply committed team: coordinators, support workers and lived-experience advocates working alongside participants every day. You'll know us by name, not by extension number.
Coming soon.
The work beyond the work
Jenny's Place, and Pain to Purpose.
In honour of Moses, Good Shepherd hosted Shining Together: Moses' Gala Dinner for Jenny's Place in Newcastle on Saturday 13 September 2025. The night raised over $30,000 for Jenny's Place, and it looked and sounded exactly the way we hoped it would. Women with lived experience shared their stories on stage, one of our own support workers played live jazz on saxophone, and a Tongan cultural dance group closed out the room. It is now an annual event, held every year in Moses' memory.
Jenny's Place is a Newcastle-based charity that has stood alongside women and children affected by domestic violence and homelessness since 1977. Crisis accommodation, 24/7 support, outreach, a Domestic Violence Resource Centre and specialist programs. Quiet, essential work, done for decades.
At the gala, our Managing Director Angelo Piccione announced the Pain to Purpose Run: a 1,680km endurance challenge from Newcastle to Beenleigh, Queensland, and back again. Taking place in 2027, it raises funds and awareness for women and children affected by domestic violence, and every dollar supports Jenny's Place. It is the clearest way we know how to say that safety comes first, and that none of the rest of this work matters if people aren't safe.
Say hello
Want to meet us properly?
Book a free 15-minute chat. No pressure, no scripts, just a real conversation about what you need and whether we're the right fit.