Supported Independent Living
A home with a front door of your own, and a team who knows your routine — the way you like your tea, when you want quiet.
See current homesFAMILY FOUNDED · NEWCASTLE|THE HUNTER|CENTRAL COAST|SYDNEY
Support that actually fits the person.
We don’t just fill rosters - we match people. Providing NDIS support across Newcastle, Lake Macquarie, the Hunter, Central Coast & Sydney, we’re a local, family-founded team that understands how important the right fit is. Personality, preferences, shared interests - it all matters. And just as importantly, we keep things consistent. Familiar faces, real connections, better support.
·Newcastle ·The Hunter ·Lake Macquarie ·Central Coast ·Sydney - Inner West & Surrounds
Where we work
SIL & SDA
HOMES AVAILABLE Empathy at it's core EMOTIONAL INTELLIGENCE TESTING PRIOR TO ONBOARDING
“We found more than a support worker. We found the right person.”
A Hunter family
NDIS PROVIDER #4050020564NEWCASTLE|CENTRAL COAST|SYDNEYSIL & SDA HOMES AVAILABLE
The problem we solve
Most providers send whoever's free.
We think the person matters as much as the shift.
See how matching worksHow the match works
Four steps. One team that stays.
- Step 1
Listen
We meet the person, the family and the coordinator. We ask what a good day actually looks like.
- Step 2
Match
We pair workers on personality, pace and shared interests — not just who's free.
- Step 3
Introduce
A short meet-and-greet before the first shift. Either side can say it's not the fit.
- Step 4
Stay
A small team of familiar faces, a named key worker, and continuity we can measure.
Services
The supports we offer, keeping it simple.
Specialist Disability Accommodation
Purpose-built or modified homes for people with high physical support or complex sensory needs — designed to be lived in, not just accessible.
Talk to us about SDAShort & medium-term respite
A break for families and a soft landing for the participant — same warm handover, whether it's a weekend or a few months.
Book a respite stayIn-home & community supports
Help with the everyday — cooking, appointments, the swim on Saturday morning — from workers matched to the person, not the roster.
Book a chatNDIS transport
Getting there matters. A familiar driver, on time, with the music you actually want on.
Ask about transportFaces that stay
Small teams. Named key workers. Reviews on the calendar, not on request.
We track continuity per participant and publish the figures with each annual review — no headline numbers on this page until they're measured against a full year.
For support coordinators
Straight answers, same business day.
Honest capacity — including when we're not the right fit. If we can't take the referral this week, we'll say so, and point you at someone who can.
Our story
Founded on the floor, not in a head office.
Good Shepherd Support Services was started by a Novocastrian who spent close to a decade as a support worker and grew up alongside a family member with disability. Every decision we make comes back to one question: is this how we'd want our own family supported?
Read our storyNot sure where to start?
Book a chat — no forms, no pressure. We'll listen, tell you what we can do, and be honest if we're not the right fit.
Book a chat